Digital Transformation of Public Sector Governance With IT Service Management–A Pilot Study

Information Technology or IT is a combination of technology itself and collection services that ensure the effective implementation overall in an organization. Like other services, Service Management (ITSM) has become global subject because managing only possible through efficient ITSM protocols. A well-implemented delivery system improves quality which eventually enhances organization’s capacity output. Public service closely dependent on can be acquired ITSM. This research study reviews some established standards frameworks like FitSM, ITIL, CobiT, ISO/IEC 20000 proposes most suitable sustainable tool its roadmap for digital transformation public sector governance. For this pilot study, organization (PSO) working under Government Punjab (GoPb) was selected. focuses important area not yet been adequately addressed, where produce tremendous results. contributes to academics researchers since it discusses selection management (SMS) PSO while focusing needs, requirements, available resources. In general, qualitative analysis methodology used specifically, identified as applied research. The data collected questionnaire, results are shown discussed later sections.